top of page

Job Descriptions

​

The Front Desk Agent is responsible for:

  • Registering guests and assigning rooms

  • Accommodating special requests whenever possible, assisting in pre-registration and blocking of rooms for reservations

  • Thoroughly understanding and adhering to proper credit, check-cashing, and cash handling policies and procedures, understanding room status and room status tracking

  • Knowing of room locations, types of rooms available, and room rates

  • Processing guest check-outs, and performing cashier-related functions like posting charges to guest accounts, raising paid outs, currency exchange

​

The Qualifications for a Front Desk Agent:

  • Education:  High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.

  • Experience:  Previous hotel-related experience desired.

  • Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.

​

The Night Auditor is responsible for:

  • Checking front office accounting records for accuracy and, on a daily basis, summarizing and compiling information for the hotel's financial records.

  • Tracking room revenue, occupancy percentages, and other front office operating statistics.

  • Preparing a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.

  • Posting room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

​

The Qualifications for a Night Auditor:

  • Education:  High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.

  • Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.

​

The Laundry Attendant is responsible for:

  • Running laundry department's day-to-day operations

  • Delivering an excellent guest experience while managing stock ordering and supplier relationships.

  • Additional responsibilities include, keeping up on training, performance evaluations, scheduling and supervising the personnel within the department.

 

The Qualifications for a Laundry Attendant:

  • Excellent communication and organizational skills with strong interpersonal and problem solving abilities.

  • Highly responsible & reliable and also ability to work cohesively with fellow colleagues

  • Education: High school or equivalent

 

The Housekeeper is responsible for:

  • Responding promptly to requests from guests and other departments.

  • Identifying and reporting preventative or other maintenance issues in public areas or guest rooms. 

  • Performing any combination of tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner.

​

The Qualifications for Housekeeper:

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

  • Education: High school or equivalent

  • Experience: Previous housekeeping preferred

​

The Lobby Attendant is responsible for:

  • Keeping all lobbies and public area facilities such as lobby restrooms, telephone area, business center, and the front desk, and portico, lobby lounge in neat and clean conditions.

​

The Qualifications for Lobby Attendant:

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

 

The Sales Associate is responsible for:

  • Developing and fostering business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel.

  • Developing strategic action plans for hotels to drive measurable, incremental sales revenue.

  • Identify areas of opportunity in performance and recommend tools and sales training to optimize performance of sales team.

  • Working with individual hotel teams to identify skill development areas and properly deploy sales and marketing resources.

 

The Qualifications for Sales Associate:

  • Proven success in a similar role and environment.

  • Pride and attention to detail.

  • Polished personal presentation with warm, confident and hospitable personality.

  • Education: 3 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

  • Experience: 3 to 4 years experience in the sales and marketing or related professional area.

Benefits for Full-Time Employees​​​

​

Starting pay for the front desk agent position is $10.00/hour, or at least that is what I was offered and accepted.  After 90 days of work, full benefits are provided which include paid vacation, holiday and sick days, health care, vision insurance, dental insurance, 401k (employer matched up to 3%) and an employee discount at any Hilton establishment. Employee assistance program and term life and AD&D insurance.  

​

Achievements

 

I became more knowledgeable about the importance of the reliability of the staff on one another in order to keep the hotel running as best as possible.  I also learned that sometimes the bottom dollar needs to be readjusted when trying to keep the hotel running efficiently when at capacity and with only one person on staff at a given time (i.e., 3-11 shift and 11-7 shift).  Although things may look like they are running smoothly, a review of the needs of the staff and capacity of the hotel needs to be conducted so that the guests are taken care of properly and the staff is not overworked.  It is very hard to be at your best when you are unable to take a lunch or go to the restroom during your shift because there is no one else to cover for you. 

bottom of page